The Complete Telemedicine App Development Guide

telemedicine app dashboard

Telemedicine is no longer a buzzword in the healthcare industry. Even before the coronavirus pandemic, the telemedicine industry was booming.

The size of the global telemedicine market was anticipated to evolve at a CAGR of 16.8% and reach USD 56738.3 Million by 2023.

With healthcare organizations big and small moving quickly to adapt to changing times and incorporating telemedicine, we are currently witnessing a surge in telehealth app development.

Launching a telemedicine app has the potential to be a step forward in this industry and a revolutionary offering for many medical practitioners. Telemedicine had the potential to mitigate the challenges associated with healthcare delivery and enable easy access to healthcare facilities.

In this piece, we are going to cover everything that you need to know to build a telemedicine app. This includes

  1. The best approach for telemedicine app development
  2. Must have telemedicine app features 
  3. Steps for building a telemedicine app
  4. Technical aspects of telemedicine app development
  5. Advanced integrations to include in the telemedicine application
  6. How much does it cost to develop a telemedicine app
  7. Who needs to be hired to create a telemedicine app?

Telemedicine App Development – The Right Approach

A feature rich telemedicine application that provides a seamless user experience for the physicians as well as the patients is the end goal when integrating telemedicine into your practice.

However, mapping out what features you need in the first version of your application is absolutely essential.

It helps to define the scope of your app, set up a development budget and timeline, hire a telemedicine app development company to maximize your chances of success by building an app that is highly scalable in nature.

Developing your application incrementally also allows for greater flexibility and ability to incorporate the feedback received in the initial versions of the app into its future iterations to ensure the best user experience.

Aim for the MVP – the Minimum Viable Product. List out all the features that you deem to be a must-have in your telemedicine app, the features that the app would cease to function without. These should be covered in the first development cycle.

Sticking to the MVP approach helps avoid scope creeps and ensures that you stick to the time and budget estimates that you had envisioned at the beginning of your project.

Once your MVP app is ready, collect the user feedback, look for ways to make the app better. Include these and the nice-to-have features that would make your telemedicine app even better in the next round of development.

Speaking of features, here are the must-have and nice-to-have features that you can think about including in your telemedicine app.

Must have features when developing a telemedicine mobile app

A classic telemedicine app development solution usually consists of three distinct but interconnected parts – doctor app, patient app, and a complex admin panel. Here are the top telemedicine app features that you should look to incorporate when aiming for telehealth app development.

A. Patient-Related Features in Telehealth App Development

1) Registration – Since telemedicine apps deal with sensitive data, they require a higher level of protection. The recommendation here would be to use two-factor authentication, which can include voice, SMS, and phone verification.

2) Patient profile – at this point, a patient is required to enter necessary healthcare records and other compulsory information. Make this procedure as easy and quick as possible. Nobody likes to fill out long forms.

3) Search – a patient can search for a healthcare specialist based on one or more criteria (proximity, doctor rating, specialization, etc.). A general advice for the first app version would be to limit search entities.

4) Calendar and Appointments – The patient should be able to look through the physicians available for telemedicine appointments and choose from the time slots available to book their appointment.

Patients need to be provided with a list of appointments based on their preferred doctor’s availability, as well as the possibility to cancel or edit them quickly.

5) Communication – the process can be carried out through video or audio conferencing for real-time consultation. For the first version in telemedicine app development, it is recommended to come up with an uncomplicated format (e.g. photo-based consultation for dermatologists).

6) Payment – telemedicine app monetization should support at least 3-4 different payment methods ( eg: payment gateways, credit and debit cards, internet banking) . The patient should also be able to track their transaction history.

7) Notifications – push notifications and relevant reminders can be embedded within the app since these features help keep track of appointments.

Once the must-have features have been integrated, you can think of adding more advanced features. The patient app can include some extra features like: personalized dashboard, medication tracking, secure chats, in-app calls, navigation, cloud data storage, patient’s insurance plan, etc.

B. Features for Doctors in Telemedicine App Development

As far as telemedicine apps for doctors are concerned, certain functionalities completely correlate with the patient app. However, there are some specific features that should be implemented in this part of a telemedicine solution.

These include:

1) Doctor profile – practitioners should fill out accurate information about their experience, specialization, education, etc. It should include the details about their educational qualifications, their license and proof of medical capabilities.

2) Scheduling and calendar – doctors should be provided with features wherein they can receive consultation requests, set their availability, approve the appointment requests and manage their appointments.

3) Communication – the doctor-patient interaction should be identical. In the first version of the app, it is better to use consultation based on photos or one-to-one audio or video consultations.

In the future development iterations, you can think of integrating group conferencing for referral visits.

4) EHR review – doctors need to be able to access patient profiles, hospital databases, preliminary-filled questionnaires, or other methods that will make it easier for them to retrieve a patient’s records.

Other useful features that the telemedicine app for doctors could include are: digital prescriptions, video or audio session recording, dashboard or analytics, pharmacy databases, specialist consultations and referrals etc.

C. Features for the Administrator in a Telehealth Application

A telemedicine admin panel enables you to manage all processes within your app. It provides you with access to your users’ profiles, necessary data, and all the tools you use to monetize your app.

These features should definitely be present in your admin panel:

1) Personal profiles – Each administrator needs a profile in the admin panel. This will let you see who made changes, and create different levels of access to protect data and keep control over particular features.

2) Doctor Profile Management – An admin should be able to view and manage doctors’ profiles right in the admin panel of the app.

This includes everything right from having access to all of a doctor’s previous activity, deleting an account if a doctor violates policies, and editing information in a doctor’s profile at the request of a support center.

3) Patient Profile Management – Just like in the case of doctors, an admin also needs to be given control to view and edit the information in patient profiles. This includes: having access to their medical information, payment history, activity, etc.

4) Analytics – With analytics inside the admin panel, one can know at all times what’s going on within the app from both the technical and marketing standpoints – right from keeping track of how many people have downloaded the app to how many have signed up for the service.

5) Notification Management – With this feature, push notifications can easily be sent to both patients and doctors to inform them about upcoming appointments, updates to policies, special offers, etc.

Users can also be grouped according to their activities, demographics, or other parameters to send targeted notifications.

6) Integration with EHR Systems – Integrate the app’s admin panel with an electronic health records system. This will enable admins to view the latest updates to a patient’s health records in case there are any questions or concerns.

Steps for Telemedicine Application Development

1. Choosing platform of development

Are you focusing on a web-based telemedicine platform or are you looking to develop a telemedicine mobile application?

If you are focusing on mobile development, do you plan to go the native route (two sets of code written for Android and iOS platforms) or cross-platform development (shared codebase that can be deployed across both these platforms?

Choosing the platform for your app is going to be the first step in telemedicine app development. The choice depends on your requirements as well as availability of budget and time.

You can also start with one platform and move on to others as you continue to scale.

2. UX/UI design

User experience and user interface design are important aspects of developing your app that need to be mapped out before you start with the actual development. To provide an exceptional experience, the designer should consider:

1) Efficient onboarding – Great user onboarding not only furthers down abandonment rates but can also aid in boosting long-term success metrics like user lifetime value and user retention.

Not all users of the telemedicine app may be tech savvy so designing an onboarding process that walks the users through the features and functionalities of the app adds to the user experience.

2) Usability – Usability encompasses the layout of design, information, content, and other elements that allow users to achieve their goals within the app.

Help your users by telling them which icons can be tapped, selected, or swiped. Always make sure that you remain even with gestures throughout the app to enhance usability.

3) Reducing the Search Effort – Help your users find what they need swiftly to drive conversion rates and  satisfy their needs. There are ample search approaches you can integrate into your app such as keyword search and barcode scanning.

4) Limiting User Input – This is the data users are required to enter, such as their credit card and billing information, during registration or checkout for example. User input should always be minimal on mobile devices as users may get frustrated with the smaller screen size.

5) Offering Assistance – Offer your users assistance within the app by providing different support options. Users will often search for help in the toolbar or tab bar of an app.

Offer multiple ways for users to receive support, including self-serve FAQs and live support through click-to-call buttons, or live chats.

6) Personalization – Personalization helps provide a more unique and relevant experience to the user. Whenever possible, personalize the UX by leveraging user data to display relevant content and material in the app.

The more aligned the experience is with a user’s needs and preferences, the more likely they are to continue to use the application. Including the user’s name on the screen and in messaging is an easy and effective way to personalize.

Everything right from the logic, navigation, and the layout of your telemedicine app should be created in accordance with user needs.

3. App Development and Quality Assurance

Healthcare software development is tricky because of the need for greater compliance to regulations and telemedicine app development is no exception.

Hiring an in-house team is a resource intensive activity and partnering with experienced developers amplifies your chances of success.

An experienced development team that specializes in healthcare niche and has rich experience in telemedicine app development is already aware of the intricacies it involves.

It ensures robust development and rigorous testing so that it meets the legal and regulatory requirements.

Quality assurance and testing are crucial phases of the software development life cycle. The telehealth software needs to undergo rigorous testing during each sprint, user acceptance testing and regression testing before the final deployment.

It also needs to undergo stress testing to ensure that it will be able to handle a huge inflow of users onboarding and function optimally.

4. Deployment and maintenance of the telemedicine app

Developing software is seldom a one-time activity. Even after it’s deployment, the software requires updates and maintenance from time to time. The maintenance phase needs to be taken into consideration right from the start.

User feedback collected post the deployment of the app is done, can be incorporated in the maintenance stage to ensure that the telemedicine app developed matches perfectly with your practice’s workflow and results in a seamless user experience.

Technical Considerations for Telemedicine App Development

1. Data Security and Encryption

The security of healthcare data is of paramount importance when developing a telemedicine app. HIPAA (Health Insurance Portability and Accountability Act) policies make the whole process all the more demanding since these policies abide by stringent rules and have huge repercussions in case of negligence and violations.

The HIPAA Privacy Rule sets standards for protection of individuals’ medical records in healthcare systems including telemedicine, which makes compliance to HIPAA security rules a prime concern among app developers.

When developing telemedicine apps, it is crucial to understand what different types of information comes under HIPAA.

The very first thing an app developer needs to decide is if your telemedicine app is going to collect, store or transmit protected health information (PHI) which is regulated by HIPAA rules.

PHI accounts for any information in a medical record that can be used to trace an individual including: medical records, billing information, health insurance information, or any individually identifiable health information.

Telehealth providers that are going to deal with PHI necessarily need to be HIPAA compliant, even if they simply plan on interacting or exchanging information with covered entities.

On the other hand, if a telehealth provider is getting an application developed to track, manage or store information that doesn’t come under the PHI category, or isn’t going to share the information with a covered entity, the company doesn’t have to be HIPAA compliant.

To make your telemedicine app HIPAA compliant, you need to follow these four rules:

1) Privacy rule

2) Security rule

3) Enforcement rule

4) Breach notification rule

The main rule for any developer who works on telemedicine applications happens to be the security rule, which describes physical and technical safeguards that need to be taken into account.

To create a secure app that’s fully HIPAA compliant, using reliable providers, a set of technical tools like libraries and third-party services isn’t enough.

You need not only to encrypt the data in the software you develop but also make sure that it can’t be accessed if the server or device is physically compromised. Provide highly encrypted and secure video conferencing and communication services.

Remember to assess how much information you actually need for your app to operate and bring value to your users.

HIPAA compliant apps don’t collect any information that isn’t necessary; if yours does, you’ll be spending resources on protecting the information you don’t actually need.

2. Back-end Infrastructure

The most vital components of your telemedicine app – the back end – is responsible for your app’s security, speed, payments, and all other features inside it. It also gives you control over all the processes inside your app.

Backend infrastructure usually consists of technologies, a software architecture, and third-party components.

Because telemedicine is based on video conferencing and chats, it’s critical you choose the right network type, codecs, transmission protocols, databases, bandwidth, and more.

Third-party libraries for features like payments also demand attention. Your web developers should thoroughly examine the documentation and ensure the solutions they opt for, are compatible and secure with your complete infrastructure.

One important tip here would be to try and use Backend-as-a-Service that’s already HIPAA compliant. It’s an excellent option for MVP: a HIPAA compliant backend for healthcare companies allows you to test your service often and save time on development.

When it comes to servers, you can choose either a dedicated server or a cloud server. A dedicated server is a separate physical machine that you rent. A cloud server is a virtual server that consists of virtual storage on different physical servers.

Choosing HIPAA compliant hosting servers is advisable for telemedicine since you’ll be able to scale your storage quickly, and they’re just easier to set up. For highly sensitive information, you can have an additional dedicated server or buy your own hardware.

3. UI/UX Implementation

One of the biggest technical challenges for your software engineering team is going to be that of achieving great UI/UX implementation, as one part of the app will be for doctors and the other for patients, like we’ve discussed earlier.

They will have divergent technical feasibilities, functionality, and user interfaces.

According to one recent research by Accenture, healthcare providers with apps are failing to engage consumers through mobile means for two reasons: poor user experience and poor functionality.

Without in-depth understanding of your target users’ psychological underpinnings or in-app behavior patterns, you won’t be able to forge a service that exceeds expectations and satisfies a central goal.

Advanced Integrations in Telehealth App Development

The future of telemedicine technology is boundless. Tech innovations like artificial intelligence, machine learning, big data, AR/VR, smart devices etc. combined with telemedicine can give it an edge in the days to come.

Here are a few ways in which telemedicine app development can leverage advanced technology

1. AI-powered chatbots

With much research underway in the field of AI chatbots in the context of telemedicine, days when the primary patient interactions will be done through artificial intelligence and followed by specialist referrals as a result of that conversation, are not far.

AI chatbots can answer the frequently asked questions and fill up the gaps where healthcare providers are not available. By automating routine processes, artificial intelligence can smoothen the doctor’s workflow and improve efficiency.

2. Remote Patient Monitoring

RPM is establishing itself as a distinct niche of telemedicine that can let physicians monitor patients remotely post their discharge and reduce the instances of hospital readmission.

With connected devices recording and transmitting the patient’s vitals to the doctor, it can result in data-driven care that improves the overall health outcomes.

3. Internet of Medical Things

Connected devices such as fitness trackers, smartwatches, wearable devices are a treasure trove of patient data.

Combining IoMT with big data analytics can help physicians detect trends in data and adjust their treatment plans accordingly. Smart pill dispensers can automate prescribing and improve efficiencies as well.

4. Blockchain

While cryptocurrency might be the most popular example of blockchain technology, it also has great potential in the healthcare industry as well.

By providing a secure ledger to store historical transactions and conversation history from the telemedicine platform, blockchain technology can provide the much needed additional layer of security.

How Much Does It Cost To Develop A Telemedicine App?

The answer to this question isn’t as straightforward as the previous ones. There are a number of factors that affect the telemedicine app development costs.

  • Features and complexity of the app
  • Timeline of development
  • APIs and other software integrations required
  • Skills and experience of the development team
  • Geographical location where the app is being developed, etc

Depending on the type of telemedicine app being developed, the features and complexity, the development cost of a telemedicine app may range from $40,000 – $200,00.

  • Store and forward telemedicine applications – $40,000- $70,000
  • Real time/Interactive telemedicine application development – $75,000 – $175,000+
  • Remote patient monitoring telemedicine applications – $65,000 – $150,000+

Simple vs Complex Telehealth App Development

A basic telemedicine app that consists of a provider app, a patient app and an admin panel takes about 3 to 6 months to develop and deploy. Depending on the size and expertise of the team working on developing the app, the cost of developing a basic telemedicine app that offers real-time audio/video consultations between patients and providers can range anywhere between $40,000- $85,000.

A feature-rich telemedicine app that requires multiple API integrations, has more complex functionalities, and integrates with other software solutions such as EHR/EMR, appointment scheduling or billing software can take anywhere between 8-18 months to develop.

The costs associated with developing a complex telemedicine app can range from $150,000 to $350,000 depending on the features that need to be developed and app complexity.

Another option is for medical practices to white label a telemedicine application instead of developing it ground up if it is solely for internal use.

MVP Development vs Fully Loaded Telemedicine App Development

The cost of telemedicine app development also depends on whether you choose to develop an MVP or go for a full feature loaded product development. Taking an MVP-first approach allows for scalable development to take place while avoiding scope keep, thus keeping the development costs in check.

By developing a minimum viable product, healthcare organizations can also incorporate the end-user feedback and develop a telemedicine app that better meets the user requirement.

Developing a full-feature telemedicine software is comparatively a costlier affair because the scope of the project becomes much larger.

Native vs Cross Platform Telemedicine App Development

Native app development involves development of two distinct apps for iOS as well and Android platform. The development team’s efforts required double up, effectively doubling up the costs as well. In case of cross-platform app development, there is a shared code base which is deployed simultaneously across the iOS as well the Android framework.

While native apps give an enhanced user experience, cross platform app development helps keep the development costs in check. Additionally, the costs of developing an telemedicine app for Android is a little higher than iOS because it requires testing to be done on more devices to ensure that the app functions seamlessly and provides an enhanced user experience.

Impact of the development team on pricing

The size of the team you hire will contribute directly to the costs incurred in telemedicine app development. Its not just the size of the team that contributes to the cost. Experience and expertise of the development team also matters.

Partnering with a development team that is highly experienced in the healthcare niche will enhance the quality of the telemedicine app developed and ensure that the regulatory requirements are met. However, quality comes at a price and partnering with experienced software developers comes with a price tag of its own.

Additionally, if you choose to integrate cutting edge technologies like big data analytics, artificial intelligence and/or internet of medical things within your app, the costs associated will automatically increase.

No two telemedicine apps are alike. A minor variation in the requirements can have a huge impact on the cost of development. The best way to accurately estimate the cost of development is to get in touch with the telemedicine app development company that you are considering partnering with and get a quote on the basis of your project requirements.

Challenges Of Telemedicine App Development

1. Healthcare UI/UX implementation

Your telemedicine app needs to deliver a seamless user experience across different platforms such as desktop, tablet or laptop. The mobile app needs to provide just as good as an experience as the desktop version which makes designing of UI/UX of the telemedicine app a challenge.

On top of that, the design elements and components that should be visible on the provider telemedicine app would be entirely different than those on the patient app. So the interface has to be designed in such a way that it shows different features for patients and doctors.

Here’ show a team of telemedicine app developers would deal with this challenge

  • Develop two distinct version of the telemedicine app – one for the patients and one for the healthcare providers
  • Develop an interface that works for both the patients and providers and has the set of features and functionalities that the target audience needs.

2. Scalability

As the user base increases, the telehealth app needs to scale to accommodate them without compromising on the experience the target audience has. Telemedicine software development needs to be undertaken with scalability on the agenda.

Here are a few steps that telemedicine software developers can undertake to ensure that the telehealth app is scalable.

  • Developing an autoscale feature within the mobile app that allows for scaling the server resources as the demand increases.
  • Server cloning of the application. This creates a server cluster with the same codebase, allowing for the application to scale.

3. Integration and Interoperability

Backend integration ensures secure data transfer from the patient’s end to the doctor’s end. Interoperability ensures that the data in the telehealth app can also be utilized for other healthcare software that your practice may already be employing such as EHR software or appointment scheduling software. Both these pose significant challenge to developing a telemedicine app.

Here is how your telemedicine software development partner should be looking to solve them.

  • Interoperability focus when developing telehealth software right from discovery stage is crucial for developing a software that integrates with existing systems in your practice.
  • Well organized API integration documentation to assist in integrating third party services within your telemedicine platform.

4. Compliance and Data Security

HIPAA compliance and data security remain one of the biggest challenges for telemedicine apps. Partnering with experienced healthcare software developers who are well versed with the legal, compliance and regulatory landscape is your best bet when custom developing a telemedicine software. Here is how you can ensure that the app developed remains compliant to HIPAA and other regulatory laws.

  • User access controls, monitoring and audit trails need to be in place to ensure adherence to HIPAA privacy and security rule.
  • Use of HIPAA compliant cloud service providers for data storage and signing of business associate agreement (BAA) with all the involved parties to ensure compliance.

Who Needs To Be Hired to Develop a Telemedicine App?

Vetting and selecting the development team to partner with for developing your telemedicine app is a very important step in your development journey. The level of success it achieves is directly correlated to the development team that you choose.

So who should you hire to create your telemedicine app? Should you consider an in-house development team or should you look for experts in the healthcare development space instead?

Hiring your own development team gives you a better control over the project but investing so much time and efforts in the hiring and onboarding the team without in-house technical expertise is a resource intensive activity.

There is also greater risk involved in case thorough vetting doesn’t happen prior to hiring.

On the contrary, partnering with seasoned and experienced telemedicine app developers reduces the inherent risk involved. Since they already have experience in developing similar projects in the past, they are well versed in the requirements for creating a telemedicine app.

Here are some things to keep in mind before choosing the development team for your telemedicine app

  1. Range of experience in developing telemedicine platforms
  2. Samples of previous projects in the development portfolio
  3. Experience in building secure HIPAA compliant telehealth software
  4. Excellent experience of UX/UI requirements to provide a good user experience to providers and patients
  5. Ability to integrate the telemedicine software with any existing medical software that you might be using.
  6. Post-deployment support and maintenance services offered

If you have your requirements spelled out and would like to estimate how much it would cost to develop a telemedicine app for your practice, get in touch for a free consultation with us today.

America's Dominant Telemedicine App Development Company

Telemedicine app development services for HealthTech entrepreneurs, medical practices and healthcare organizations. Whether you are looking to roll out a custom Telehealth website, augment an existing telemedicine app or leverage our white label offering for a fully branded Telehealth experience, our telemedicine software solutions are designed to offer an enhanced virtual care experience. 

Our Telemedicine App Development Clients Speak

“Arkenea’s work is entirely responsible for getting us investments.”

Rick Baker

CTO and Chief Strategist, ORLink Surgical Workflow Platform

“Arkenea takes ownership of the project, and it shows.”

John Fox

CSO, Formulary Academy, Drug Monograph Automation

“Arkenea delivered everything we asked for!”

Stefanos Papapanagiotou

Founder, Feelya Telemedicine Application

Arkenea’s Telemedicine App Development Differentiators

With our team of experienced healthcare software developers, we help create custom telemedicine software that optimizes workflow efficiency while providing an unparalleled user experience. As one of America’s leading Telemedicine software companies, Arkenea empowers healthcare practitioners, clinics, healthcare startups and hospitals in developing HIPAA compliant telemedicine websites and apps. Here’s what makes us stand apart from the competition.

User Centric Design

We aim at delivering a powerful application that offers an intuitive user interface when designing and developing Telemedicine apps. With intuitive UI and responsive UX design, we make sure that our telehealth solutions deliver a seamless experience for patients as well as service providers.

Unparalleled Healthcare Expertise

Our expertise in the healthcare niche is our biggest differentiator. Our team is well versed with the regulatory and compliance requirements of Telemedicine software development. We make sure that our Telemedicine software development process adheres to the stringent privacy and security standards.

Agile Development Approach

We follow agile development practices to ensure rapid project delivery and scalability in telemedicine apps. Development takes place in bi-weekly sprints, resulting in complete transparency in Telemedicine software development.,

Advanced Risk Management

Our software developers have a deep understanding of FDA, HIPAA, HITECH and CARES Act requirements. We make sure of compliance with all the security and data protection directive to ensure security of health data.

Arkenea's Telemedicine Software Development Case Studies

Feelya Telemedicine App

Arkenea helped increase sales revenue by rearchitecting the Feelya telemedicine application.

We helped revise the user experience of the mental health telemedicine application to increase user engagement. We redesigned and built a new client and therapist journey that would be more attractive and easy to use. We also revamped the patient-physician booking process to make it more efficient. The end result was increased client and therapist registrations, driving their revenues north.

Patients can create a profile, search for physicians/therapists in a specific location, choose their preferred therapist, schedule a consultation, conduct the entire consultation via messaging or video and also seamlessly pay for the entire therapy session on the telemedicine app that Arkenea developed.

United Medical Group Telemedicine Application

We helped UMG scale their multi-practice setup by leveraging telemedicine to include physician contractors.

Arkenea helped UMG build a web-based telemedicine application for patients to consult with physicians and specialists on-demand, with transparent and straightforward unified pricing where the patient pays in cash and not with insurance. This telehealth software has full specialty support by UMG physicians from Internal Medicine, Infectious Disease, Pulmonology, Cardiology, Wound Care, Nephrology, Gastroenterology, Pediatrics, Behavioral Health and more.

Some of the unique features of UMG’s telemedicine application include on-demand and scheduled visits, one time visit link that will expire after the visit and referral for affiliated physicians clinics for in person evaluation or testing, among others.

TeleMedHome Telemedicine Application

Arkenea helped bring TeleMedHome’s telehealth software MVP to market quickly for faster iterations.

We helped create a detailed blueprint and architecture of the telemedicine application for the physician-entrepreneur team of TeleMedHome. With the initial prototype development, we were able to design and develop the first version (MVP).

This telemedicine mobile application connects  patients with their caregivers, medical providers, health coaches and care managers. It fosters an easy 2-way communication between the patient and the physician, promotes provider to provider communication and secure HIPAA-compliant text/image/video exchange. This telemedicine mobile application promotes care plan compliance and medication adherence. 

HomeHosp Telemedicine Software

Arkenea designed and developed the HomeHosp cloud-based telemedicine application from the ground up.

Starting with the telemedicine website, HomeHosp will soon also be launching their telemedicine mobile application which is currently under development with Arkenea. This entire telemedicine software is simple and user friendly, private and secure and allows for tracking of doctors and vendors within your location.

With HIPAA compliant Private Video conferencing, doctors can fill gaps of time between patients awaiting their arrival or preparation for an examination. HomeHosp also helps doctors reduce their no-show rate.

Who Do We Serve

Healthcare Startups

Being at the helm of technological innovation, we help healthtech entrepreneurs transform their vision into reality with our telemedicine software development services.

Private Practitioners and Hospitals

Whether you are a practice owner or a healthcare organization, we offer intuitive telemedicine software tailored to meet your requirements.

Specialty Practices

Depending on your area of specialization, we design and develop feature rich telemedicine applications with custom workflows specific to your specialty.

Build A Feature-Rich Telemedicine Application

We develop custom Telemedicine software for unparalleled user experience that seamlessly integrates with the existing practice workflow. With advanced Telemedicine app features, ensure quality healthcare delivery, increased patient engagement levels, and reduced overhead costs by developing a feature rich custom Telemedicine software.

Provider Telemedicine App Features

  • Virtual Consultations: Seamlessly conduct video consultations with patients, enabling diagnosis, treatment, and follow-up care from anywhere.
  • Appointment Scheduling: Providers can manage their schedules and allow patients to book appointments online, reducing administrative overhead.
  • Electronic Health Records (EHR) Integration: Integrate patient records securely for a holistic view of medical history, facilitating informed decision-making.
  • Prescription Management and ePrescriptions: Providers can electronically prescribe medications to pharmacies, enhancing convenience and accuracy.
  • Patient Dashboard: Access real-time patient data, treatment history, lab results, and treatment plans in one centralized dashboard.
  • Secure Messaging: Communicate with patients through a secure messaging system, ensuring privacy while addressing queries.
  • Telemonitoring: Monitor patients remotely by collecting and analyzing data from wearable devices, enabling proactive care.
  • Billing and Payment: Streamline billing and payment processes, making it hassle-free for both providers and patients.

Patient Telemedicine App Features

  • User-Friendly Interface: Intuitive navigation and a user-centric design for ease of patients.
  • Appointment Scheduling and Reminders: Patients can book their preferred slot and receive automated appointment reminders and notifications, reducing no-show rates.
  • Virtual Waiting Room: Join virtual waiting rooms before appointments, ensuring a smooth connection with healthcare providers.
  • Access to Medical Records: Patients can view their medical history, prescriptions, and lab results, empowering them to actively participate in their care.
  • Secure Communication: Communicate with healthcare providers securely through the app, discussing concerns and receiving guidance.
  • Medication Reminders: Set medication reminders to ensure timely doses, enhancing treatment adherence.
  • Feedback and Ratings: Allow patients to provide feedback and rate their telemedicine experience, helping providers improve their services.

Telemedicine App Development Company With A Robust Process

With a decade of 100% experience in the healthcare software development space, we’ve near perfected our Telehealth software development process for delivering a high quality Telemedicine solution. Our team of healthcare software consultants, software engineers and business analysts work in tandem with each other to build telemedicine software solutions, unique to your workflow and requirements.

01. Requirement Gathering/Analysis

Our development process starts with aligning the specifications of the Telehealth platform with your business goals. The first step in the discovery phase is to take a deep dive into the project requirements with our analysts to create a detailed software specifications document and a project roadmap that brings granular level of clarity on the  features, functionalities and workflows of the telemedicine application to be designed and developed.

03. Telemedicine App Development

The next stage is to get the telemedicine app development into gear. Based on the platforms of choice – cloud based and/or mobile applications, our team of developers begin coding the app based on an agile framework with bi-weekly sprints, while testing along the way. We develop HIPAA-compliant, cloud-based, native and cross-platform Telehealth mobile applications.

02. User Experience Design

Our user experience team then spends time to understand your audience and the specific problem that your Telehealth application is solving. Wireframing and prototyping of the application helps is clear visualization of the ideated app features and mapping of user journeys. This is followed by developing a high fidelity user interface. An intuitive and easy to navigate UI/UX is designed for ease of use and minimal onboarding steps.

04. Deployment & Maintenance

Once the entire telemedicine software has been beta tested, we ensure successful hosting of the application on a HIPAA-compliant server and conduct a final round of testing in the production environment. We continue to maintain your telehealth application throughout its lifecycle.

HIPAA-Compliant Telemedicine Application Development

Arkenea’s Telehealth app development services ensure that your software remains compliant with all applicable regulatory standards by U.S. Department of Health and Human Services (HHS), Health Insurance Portability and Accountability Act, 21st Century Cures Act, HITECH’s MU-1 and MU-2 standards and Office of the National Coordinator – Authorized Testing and Certification Body (ONC-ATCB).

Our team of telemedicine app developers ensure that the right technical safeguards are implemented in your telemedicine website or mobile application and will also help you identify and host at a HIPAA-compliant cloud server such as Amazon AWS,, etc. We ensure compliance with HIPAA, HITECH, HL7, IEC 62304, DICOM, ICD-10, PIPEDA, EPHI, PCI-DSS, IHE, LOINC, MDR, GMP and FDA 21 CFR Part 820 policies, based on the unique requirements of your telehealth app development project.

Our range of advanced telemedicine app development solutions include, but not limited to, developing telehealth software across teletriage, teledentistry, telesurgery, telepsychology, telepsychiatry, telecardiology, teleoncology and telepharmacy, among others.

Our cloud based telemedicine app development services provides for a fully responsive, web interface for patients and physicians to connect in real time via live video and text consultation. We develop telemedicine websites across a range of technology stacks such as MEAN, LAMP, Python/Django, among others, based on your preference. The cloud-based telemedicine application is developed to be fully HIPAA-compliant, securing your Patient Health Information. We also help host the backend on a fully HIPAA-compliant cloud server such as Amazon AWS or Our healthcare developers are well experienced in ensuring interoperability with EHR/EMR software directly via their APIs or via Redox Engine. Cloud based telemedicine app development also lets you scale up dynamically.

Arkenea has a team of telemedicine mobile app developers that develop completely native iOS and Android applications and cross-platform mobile application using technologies such as React Native and Flutter. Whatever is your choice, the telehealth mobile application is developed to be fully HIPAA-compliant and the backend is also hosted on a HIPAA-compliant server. Our telemedicine mobile app development services ensure your applications are as feature packed as required, including but not limited to secured video consultations, secured real time chat, specialist referrals, EHR/EMR integration, ePrescriptions, mobile payments integration, and integrations with third-party and/or proprietary wearables and medical devices for symptom tracking. Arkenea’s team of telehealth app developers also help develop Artificial Intelligence and Machine Learning based mobile apps such as AI chatbots and AI in digital imaging for better and faster diagnostics during a teleconsultation.

Infuse the power of advanced technologies such as artificial intelligence and machine learning when developing a telemedicine application for your healthcare organization. Whether you are looking to integrate a chatbot in your telemedicine app or are looking to make the most of big data and predictive analytics using machine learning algorithms, we got you covered. Our developers can help you apply AI algorithms and leverage neural networks to develop smart app functionalities such as symptom tracking. We also ensure that the telemedicine apps offer low latency and run seamlessly, offering a glitch free telemedicine experience even in poor network conditions. No matter what type of telemedicine app development services you are looking for – store and forward/real time telemedicine/remote patient monitoring, our AI/ML capabilities can take it to the next level.

Why Choose Arkenea As Your Telemedicine App Development Company


Healthcare Experts

10+ years of experience as a 100% healthcare specific custom software development company developing HIPAA-compliant telemedicine web and mobile applications for clients.


Top Ranked

Ranked among the top software development companies in the world by industry research report titled Global Intelligent Apps Market – Industry Trends and Forecast to 2026.


Loved by Clients

Highest number of success stories and positive reviews among healthcare software companies. Over 85% of our Top 20 clients in 2020 have been clients for the past 7 years.



We're consistently featured in top business and healthcare publications and trade magazines for our opinions about the healthcare software development industry.

Team Members
$ B
Combined value of all our clients
Dedicated company for healthcare industry

Insights On Developing Telemedicine Applications

Developing a Telemedicine App: The Ultimate Guide

In this piece, we cover everything that you need to know about developing a telemedicine application from the ground up, including the cost of development.

The Ultimate Guide to Starting a Telemedicine Business

We cover a detailed strategy on how to start a telemedicine business to help you successfully integrate telemedicine within your practice and seamlessly transition into virtual care.

Telemedicine Platform For Your Practice: What You Need To Know

Several aspects need to be considered before you can zero in on the approach you would take when building a telemedicine platform or an app for your practice.

Develop vs Buy a Telemedicine Platform: 5 Crucial Considerations

Here are crucial considerations that you need to take into account when deciding between developing a telemedicine app vs buying a telemedicine application.

FAQs For Hiring A Telemedicine Application Development Company

1. What are the core features to consider during telemedicine application development?

The must have features to include in telemedicine app development are patient-provider interactions through audio and video conferencing, patient history management, clinical documentation, EHR integration, appointment scheduling and calendar management.

In addition to these core features, HIPAA compliance needs to be baked into the backbone of custom telemedicine app being developed.

Here's a list of core functionalities, but not limited to, for each user type that would be interacting with the telemedicine application.

1. Patient signs consent form: The patient is able to give consent to the way their personal and health information will be used on the platform. The patient is able to eSign the consent forms to get medical documents signed on time so that healthcare-related pronouncements can be approved and implemented faster through HIPAA compliant electronic signature.
2. Patient Provides Health, Social & Family History. The patient is able to provide their health history, their family and social history on the platform.
3. Patient Fills Intake Form. The patient is able to mention their current health conditions. The patient is given an intake form to enter the purpose of booking an appointment with a doctor. The intake form makes the entire process quick and hassle free.
4. View & Search Doctors. The patient is able to search a doctor by various parameters such as doctor’s name, specialty, city and state based on their current location. They also get a list of preferred doctors with whom they have attended an online consultation session.
5. View Upcoming Appointments. The patient must see the upcoming appointments booked with doctors.
6. Account Management. The patient is able to view and manage their account and edit the details.
7. Book Appointment. The patient is able to book an appointment with a doctor. The patient is able to book an on-demand appointment or schedule it for later. They will be able to select a time duration of consultation and view the charges for the time duration.
8. View Doctor’s Information. The patient is able to view the doctor’s profile before booking an appointment with them.

1. Mark availability. The doctor is able to mark their availability on the platform to receive appointments. They will be able to set up their weekly schedule.
2. View Dashboard. The doctor is able to view all the upcoming appointments and new appointment requests from patients.
3. Doctor Onboarding and Profile Management. The doctor will be able to manage their profile and account settings.
4. Secure messaging. In addition to video call and screen sharing, in-app messaging is a among the top telemedicine app features to include when you build telemedicine software.

1. Manage intake form. The admin of the platform is able to manage the questions and their answer types in the intake form.
2. Assign Patient To A Doctor. The admin is able to reassign a patient, who is assigned to a doctor by the system, to another doctor on the platform. For this, the admin will be able to search and select the patient and assign to another doctor.

6. Does my telemedicine app need to be HIPAA compliant?

Since the telemedicine app deals with sensitive patient information, telemedicine app development needs to be compliant with HIPAA privacy, security and omnibus rules in addition to other regulatory requirements like HITECH, HL7 etc. Our healthcare software consultants can guide you in the right direction up on discussion of the overall project scope of work.

8. Do you provide ongoing support and maintenance along with telemedicine software development?

Your telemedicine app has to constantly evolve with the changing technological and regulatory landscape. Our support and maintenance services can help you stay ahead of the competition while ensuring smooth running of your telemedicine app.

2. What are the typical costs of developing a telemedicine app?

Telemedicine software can cost anywhere from $50,000 to upwards of $300,000 depending on the features and complexities of the application being developed.

The development of a basic HIPAA compliant telemedicine application which only has doctor-patient interaction as its main offering will take less time and be considerably cost effective than developing a feature-rich application that has more functionalities and requires complex integrations.

The time required to develop such an application would also be higher, contributing to its costs.

3. What are the technology integrations for developing telemedicine software?

The custom developed telemedicine application needs to integrate with the existing software that your practice uses. This includes integration with EHR/EMR software, appointment scheduling software, billing software, etc. Additionally, remote patient monitoring systems and patient wearables can also be integrated with the telemedicine software being developed to ensure data driven healthcare delivery. Some of the other integrations would be to facilitate functionalities of video or audio calling using existing solutions from application programming interface (API). Telemedicine app developers like Arkenea also help its clients integrate third-party solution providers for ePrescription and even patient's insurance.

4. What key skills/experience must a Telehealth app development company have?

Specialization in the field of healthcare software development is something that one should look for when hiring telemedicine app developers. A company like Arkenea has more than 10 years of experience working in the custom healthcare software development niche and is well versed in the compliance and regulatory requirements (HIPAA, HITECH, etc) involved in telemedicine app development. Partnering with a team that has expertise and knowledge, and has worked on developing telemedicine solutions in the past can set you up for success and ensure that the custom developed telemedicine software remains scalable, compliant and offers a superior user experience.

5. What are the different roles of a telemedicine app development team?

A multifunctional team is involved in telemedicine app development consisting of telehealth app developers, quality assurance team, business analysts, and project managers.

By following an Agile approach in software development, the team holds daily stand-ups to review the daily tasks and get resolution to queries in order to ensure scalable development.

Sprint demos are held on a bi-weekly basis where the clients get the demo of the telemedicine software being developed and give their feedback. The steering team also gets together on a monthly basis to review the progress and provide guidance to the development and operational teams.

7. What is the difference between Telehealth and telemedicine app development?

Telehealth encompasses a broader scope of remote healthcare delivery solutions. Telemedicine on the other hand is a subset of telehealth.

Telemedicine app development comprises real-time and store-and-forward applications for doctor patient interaction. Telehealth app development on the other hand also contains remote patient monitoring applications and mHealth apps in addition to conventional telemedicine application development.

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