Major challenges in customer flow and retention of this telemedicine platform causing high attrition rates for the product, in an already validated industry category.
We conducted a detailed analysis of the user flow, studied their analytics and interviewed their customers. This helped re-engineer the telemedicine platform’s entire user flow and user experience, with many value-added features and functionalities that were developed.
Key Highlights of the Solution
Overhaul of the user experience for the entire platform
Video session functionality
Easy to follow session booking workflow
Overly simplified therapist finding functionality
Transitioned from MS Azure hosting server to AWS server
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We're the only 100% healthcare specific software development company in our category. Get in touch with us for a free project consultation and quote.