FEELYA

Feelya is a telemedicine platform that patients can book online therapy sessions with psychologists and psychotherapists.

Feelya

The Challenge

Major challenges in customer flow and retention of this telemedicine platform causing high attrition rates for the product, in an already validated industry category.

The Solution

We conducted a detailed analysis of the user flow, studied their analytics and interviewed their customers. This helped re-engineer the telemedicine platform’s entire user flow and user experience, with many value-added features and functionalities that were developed.