[Practice Pulse] Alexis Johnson: Building a Future-Ready Healthcare Practice

In our podcast series Practice Pulse, we dive into the world of healthcare operations, technology, and leadership, featuring exclusive interviews with healthcare industry experts. We uncover the strategies, innovations, and real world insights that help medical practices streamline operations, enhance patient care, and drive growth.

In this episode, we speak to Alexis Johnson, who serves as Chief Operating Officer at CarePoint Health and Wellness Center in Florida. With a Bachelor’s in Health Care Administration and an MBA, she brings extensive experience across multiple healthcare sectors including behavioral health, endocrinology, primary care, infectious disease, dentistry, and neurosurgery. Coming from a family of healthcare professionals, Alexis naturally gravitated toward the administrative side of healthcare.

Alexis talks about:

• Tackling post‑COVID staffing strains by recognizing that many clinical roles can’t go remote, countering high‑pay travel nursing offers, and boosting retention through daily personal recognition.
• Implementing AI‑powered appointment scheduling and patient engagement tools to streamline workflows and enhance the patient experience.
• Integrating patient‑facing apps like FollowMyHealth for lab results and secure messaging, alongside Phreesia for digital check‑ins, payments, and demographic updates.
• Highlighting the EMR system as the most transformative technology investment, central to improving care coordination and operational efficiency.
• Outlining a growth roadmap that includes recruiting additional doctors, securing grants for underinsured populations, and championing universal EMR interoperability, especially leveraging Epic Care’s capabilities.

You can listen to this episode on your favorite podcast platform:

• YouTube
• Apple
• Spotify
• Amazon