Case Study: Digital Mental Health Platform
challenge
Mental health platforms often struggle with fragmented onboarding, unreliable provider-discovery filters, and inconsistent appointment flows. Patients hit booking blocks caused by account friction and state-based licensing rules, providers worked with vague visibility logic and disjointed availability controls, and subscription tracking and calendar syncing stayed siloed – leaving admins with no real oversight to keep platform hygiene in check.
solution
Arkenea developed a web application for Ravel Health’s Counselling Connection around streamlined cross-role experiences: email and social login, structured profile setup, provider-search filters with built-in eligibility checks, and pre-signup gating on appointment requests. Calendar-aware scheduling, subscription-linked visibility, and OTP-backed security minimize friction, while integrated notifications and admin tooling keep every stakeholder informed and the platform under control.
Counselling Connection cuts onboarding friction and discovery failure through personalized filters and licensing enforcement. Unified notifications and calendar logic keep appointments reliable, while admin tooling supports platform hygiene, onboarding governance, and subscription-linked provider visibility – driving conversion, clinical continuity, and operational integrity together.
key highlights
Multi-Mode Signup & Login: Email, Google, and Facebook login with OTP verification and password-reset flows across every role.
Provider Discovery Filters: Search by location, date, insurance, zip code, and consultation charge to find the right provider fast.
State-Licensing Enforcement: The system automatically alerts on and disables booking for providers not licensed in the patient’s selected state.
Gated Appointment Booking: Unauthenticated users are prompted to sign up the moment they attempt to book, converting interest into registered accounts.
Structured Pre-Consult Intake: A guided questionnaire captures visit type, reason, payment method, and service needs before the appointment.
Subscription & Billing Engine: A full plan catalog with upgrade/downgrade paths, card management, auto-renew toggles, and cancellation policies.
Calendar Integration: Two-way sync with Google, iCal, and Outlook keeps confirmed and rescheduled slots current across every calendar a provider uses.
Admin Approval & Governance: Provider onboarding via invite or independent signup, gated behind admin approval before the provider becomes visible to patients – with suspension controls for immediate access removal.
Cross-Role Notifications: Booking updates, OTPs, reminders, password actions, suspension alerts, and approval results reach the right person automatically.
Arkenea helped provide both practical advice and experience that enabled us to launch our website and create complementary mobile applications in a cost effective way while providing ongoing product support into the future. Without Arkenea, this dream would have vanished into oblivion.
